I love my husband, especially when his all-knowing insurance mind kicks in. About two months ago, after waking up to a hail storm, he decided to have our insurance company send roofers to check our roof for hail damage. They found it, but in the process of finding those little marks on the shingles, we ended up with a bigger problem. The very next day, it rained cats and dogs…right through the roof, onto the upstairs floor, and through the downstairs ceiling onto our floor in the dining room, where one of the children immediately noticed and asked, “Mom, what happened over there!?!” It only took me a second to realize that there was no way a three year old could leave a puddle that large on the floor (ok, I checked his pants, JUST to make sure cause you know when you say, ‘never…’)
Of course, DH had JUST walked out the door (I’m talking within 10 minutes) and there I was cleaning up water from the downstairs and upstairs floors, investigating, checking all possibilities as to where this water could have come from…the freezer upstairs (no…)…the fridge in the media room (nope, not there)… When DH came home, he affirmed my belief that it had come through a new hole in the roof (roofers just here the day before…sketchy, huh?). DH, being in the claims business, immediately snapped into Claim Rep. mode and called our insurance agent, the roofers to tarp it, and Service Master, whom he works with on a regular basis, to come mitigate (That’s a fancy insurance term for checking for moisture and cleaning it up. I learn all sorts of cool lingo trying to keep up with DH).
Service Master came, cut big holes in the walls and ceilings, set up horribly deafening fans, and left a huge dehumidifier in my dining room. The hose used to drain it was taped all across the dining room and down into my kitchen sink… EWWW Then, they left. Just like that. The next day, rain came through the roof again (awesome tarp job, roofers!). DH (again in Claim Rep mode – and I’m beginning to really appreciate this insurance knowledge) called roofers, whom he highly respects and works with regularly to have them re-tarp. This time it worked pretty well. Service Master came out a second time to re-check for more moisture issues. At this time, we realized their nasty dehumidifier hose (remember, the one taped across my dining room and into my kitchen sink?) is LEAKING all over my cork floor. My only-a-year-old-and-I-love-it Cork. Cork and water don’t mix. They pretty much hate each other. So…cutting to the chase, that dehumidifier ruined our floor in the dining room. Service Master…let’s just say they’re not on my list of favorite companies. In fact, if I had black mold all over my house and needed someone to mitigate it, I’d rather do it myself than have them back here. Here’s why: First, they tried to get us to ignore it. Then, when we said no, they submitted paperwork to OUR insurance company, claiming that it was caused by the original roof leak (and charging an extra contractor’s fee of thousands of dollars to send out Carpet One to replace the floor!!). When our claim rep said he wasn’t paying for it, Service Master agreed to just bite the proverbial bullet and pay for it. Finally…sanity, right? Wrong. This is just getting started.
After Carpet One had been here (DH works with them regularly, too, and knows all of these guys by name. I feel like I’m meeting his colleagues.), we were ready for the new floor, but weren’t at all interested in Service Master coming back to tear out the old cork or move any of our things. (Cause when you put in a floor, everything has to be off of it. How do I know? Remember, we just did this a year ago… ugh…) So, we began tearing out the cork ourselves, room by room. Now here’s the cool part: about five years ago we let some friends live here for a while. After they left, we removed the carpet from that area of the house and never had the thousands of dollars it would cost to put in new flooring up there, so we still had painted sub-floor as our floor in that part of the house. We were JUST beginning to think it was time to get floor upstairs when all of this happened. So guess what we did! Yep, we moved the downstairs floor upstairs, salvaging all of the good pieces and discarding the bad ones. So through this process, we were able to floor the upstairs with our lovely cork! But the chaos…oh the chaos of tearing out the floor, removing the furniture (taking it upstairs), reusing the floor upstairs… This is where my mad organization skills kept us all from complete insanity.
After we removed the floor and had moved it upstairs, Service Master decided it was going to cost them too much to replace our downstairs floor and they filed a liability claim. I think they thought all of the evidence was gone. Unfortunately for them, I took several pictures of the whole process. Everything was documented pretty well. Good thing, too, cause we are STILL working out details with their Claim Rep. I learned another thing about insurance: not all companies train their Claim Reps to try to find payment opportunities for the customer. Some of them are hateful and accuse you of lying, cheating, and everything in between. This liability guy doesn’t know how happy he should be that he deals with my husband instead of me. He actually accused us of lying about it being Service Master’s fault! I cannot thank Carpet One enough for installing the floor without final payment from Service Master ahead of time. If they hadn’t, we’d still be completely flipped upside down around here.
On top of all of that… we got a new roof. It appears that they did a great job. New floors upstairs and downstairs. And…we painted like everything. I had planned to paint baseboards white this winter anyway so I took this opportunity when they were all removed to paint them! It’s like a whole new house. To attempt to describe the past couple of months would be lacking. I will say that it was rough enough that twice when I made blueberry muffins I forgot the blueberries. Last year, when we floored the downstairs (with the cork), the running joke was where we’d left the freezer because almost daily, whoever was trying to make food had to search it out. This time, everything was missing from clothes to pencils to tools.
If it wasn’t so late, I’d try a little harder to get my phone to upload pics of my house in finished mode. But I’m tired. The littlest member of our family thinks it’s fun to stay up until … oh, last night it was 2:30. Tonight, I’m the one who’s up while he’s sleeping. Anyway, the big exciting new for him: HE CAN WALK. He’s been bravely toddling around the past few days. Say good-bye to baby-hood and hello to the putter-patter of another pair of little feet. Good night.
Service Master’s fans in the upstairs
Tearing out the floor
Roofers putting on the new roof
Sleeping on the job
I love it when they paint! It’s so cute. 🙂
Removing the carpet from Young Lady’s room to replace it with cork
baseboards
more baseboards
and..more baseboards
No more chalkboard. Now we have 6 desks in the school room.
Putting in the cork upstairs
Repainting the living room
The new floor